Refund Policy

Digital Products

All curriculum PDFs and digital guides sold through the Lumira Shop are delivered instantly upon payment confirmation. Because you receive immediate access to the full product, all sales are generally final.

Exceptions

We will issue a full refund within 7 days of purchase if:

• You were charged but did not receive your download link
• The file is corrupted or unreadable and we cannot provide a working replacement
• You were charged twice for the same order

How to Request a Refund

Email shop@lumiralove.com with your order ID and reason. We respond within 2 business days. Refunds are processed to the original payment method (M-Pesa, Lightning, or card).

Affiliate Commissions

If a referred sale is refunded, the associated affiliate commission will be reversed from pending payouts.